Last updated: March 19, 2020
Please read these Terms of Sale carefully before ordering Products online from The Nike Platform.
Sales Business Operator
Address Midtown Tower
9-7-1 Akasaka, Minato-ku, Tokyo 107-6210
Name of the seller NIKE Japan Corp.
Person responsible for sales Kathy Kitayama
Indicated on individual products.
Prices may change from time to time, but changes will not affect any order which we have confirmed in an Order Confirmation.
Mandatory Non-product Prices
・ Consumption tax (the indicated selling price includes tax)
・ Shipping cost: Standard Delivery 550 yen, Next-day Delivery and Expedited Delivery 750 yen (tax included / changed from March 19, 2020).
Free of charge for NikePlus Members.
For non-NikePlus Members, order with 15,000 yen or more (including tax) will be shipped free of charge.
Scheduled delivery: free of charge.
For more details about delivery, please click here.
・ Gift bag fee: 500 yen per product (including tax)
When gift bag is requested, we will charge a separate fee regardless of the total product price.
Gift bag fee is not included in the product price.
・ Credit/Debit/Prepaid Cards (VISA, MasterCard, American Express, JCB)
We only accept cards issued in the countries/territories you can select at checkout.
We accept cards issued in the purchaser's name only.
A valid security code is required.
Payment cannot be divided among multiple credit/debit/prepaid cards.
Payment should be made in lump sum.
We will contact you by email or phone if the information provided is insufficient.
Fees associated with credit card payment will be borne by Nike.
・ Convenience Store Payment
The maximum amount you can spend is about 300,000 yen (2,400 euros).
For more details, click here.
For more details, click here.
・ Nike Gift Card
For more details, click here.
・ Cash on Delivery (COD)
COD is unavailable on orders that include Nike By You product. Also, there are several areas where COD is unavailable.
Some products can be purchased only with credit/debit/prepaid cards or Nike Gift Card.
・ Credit/Debit/Prepaid Cards:
-Nike By You: Payable upon receipt of order (We start production of your order after payment is made.)
-Purchase through Draw at SNKRS: Payable upon winning.
-Other products: Payable upon shipment of your order.
For debit/prepaid cards, the total purchase amount should be instantly withdrawn from your bank account/prepaid card balance upon placement of your order. In case of cancellation of order or incomplete order for whatever reason, it may take time to refund your payment. Timing of refund varies by issuers of cards.
Cutoff and debit dates for credit card payment vary by terms and conditions of your contract with issuer of cards.
・ COD: Payment should be made upon receipt of products.
・ Convenience Store Payment/Pay-easy: Payment should be made within one week from placement of your order. (We start shipment of your order after payment is made.)
Please see below for estimated delivery dates:
・ Standard Delivery: Products will be delivered within 2-4 days after the day of order (excluding Saturdays, Sundays and holidays, and -7 days for remote islands and certain areas).
・ Next-day Delivery: Products will be delivered next day after the day of order (Limited area only. Click here for details.)
・ Expedited Delivery: Products will be delivered on the day of order or next day after the day of order. (Limited order options and area only. Click here for details.)
・ Nike By You: Products will usually be delivered within 4-6 weeks. (Click here for details.)
・ For convenience store and pay-easy orders, products will be shipped after payment is confirmed.
We deliver to addresses in Japan only.
Please note, however, that delivery may delay for unavoidable reasons including bad weather, disasters and traffic conditions.
Click here for convenience store pickup.
Click here for NIKE Store (NIKE BY SHIBUYA SCRAMBLE) pickup.
Except for some products,
・ Returns for consumer-related reasons:
- Return within 30 days of product shipment: we accept regardless of product’s condition.
- Returns after 30 days of product shipment: we accept only unused / unopened product.
Please note that shipping charges for returns should be borne by you the purchaser.
- For product with “7-day return policy applies” description on product detail page, we accept return of unused product only, within 7 days from product delivery date (the day you received the product).
- For Apple product, we have different return policy. Click here for details.
- For purchase by NIKE Gift Card, no refund or cancellation of order is available.
- For other exceptional products, click here for details.
・ For returns due to Nike (such as return of defective or damaged products), we will refund your payment within two years from manufacturing date, except otherwise provided. Shipping charges for returns will be borne by us.
Click here for details of return procedures.
Click here for refund.
Please note that NIKE Stores do not handle exchange or return of products purchased on Nike.com.
Cancelling Order Before Delivery: You may cancel your order free of charge for whatever reason within a short period after completion of your order (within around 30 minutes), except for purchases by Draw on SNKRS. Click here for details.
NIKE Customer Services:
Hours for Nike.com and other Nike product: 9:00 – 18:00 (7 days a week)
Hour for Nike+ product: 9:00 – 18:00 (from Monday through Friday)
Click here for FAQ.
Eligibility to Order
To place an order on the Platform, you must be over 13 and a consumer – not a reseller. If you are if you are under legal age in Japan, you must have consent from your parent or guardian.
No Purchase for Resale
The Platform is intended solely for NIKE to sell NIKE products direct to end consumers, and therefore purchase of products for resale is strictly prohibited. Purchase for resale means the purchase of NIKE product by someone who resells, or intends to resell, the NIKE product to others (consumers, businesses or any third party). If NIKE believes you are involved in purchase for resale, NIKE reserves the right to take any action against you, including, without limitation, to restrict sales to you, cancel your orders, and/or suspend or close your account.
How To Order
You need an e-mail address to place an order, and you may need to set your browser to accept both (functional) cookies and pop-ups in order to be able to use all the functionalities of the Platform, which includes designing customized items, adding items to your shopping cart and submitting your order.
When you submit an order we will send you an email acknowledging receipt of your order. Our acceptance of the order takes place when the Products are shipped to you - we will send you an email confirming that the Products have been shipped (“Order Confirmation”). At this point a contract, containing these Terms of Sale, comes into existence and is binding on you and us (the “Contract”). We recommend that you print or download a copy of these Terms of Sale and the relevant Order Confirmation for future reference. If we are unable to supply you with a product, we will inform you of this in writing and will not process the order.
Our Right to Reject Your Order or Cancel a Contract
Fulfillment of all orders on the Platform is subject to availability. We explicitly reserve the right not to accept your order for any reason. We also reserve the right to cancel a Contract by written notice to you in the following situations, without being liable for any damage or costs other than repayment of any amount received from you in relation to the Contract we cancelled:
When you send us your order, we may run some checks on it before it is fulfilled. These checks may include verifying your address and checking for fraud. We run partly automated checks on all purchases to filter out unusual or suspect transactions, or transactions which can be identified as susceptible to fraud. Suspected fraud on the Platform will be investigated and if necessary prosecuted.
The risk of loss and title for products purchased from Nike pass to you upon our delivery to the carrier.
Inspection Upon Delivery
Upon delivery, please inspect the packaging for damage. If it appears that the products are damaged, please do not accept the shipment.
Events Outside Our Control
An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.
If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms of Sale:
a) We will contact you as soon as reasonably possible to notify you; and
b) Our obligations under these general conditions will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.
Where the Event Outside Our Control affects Our delivery of a product to you, we will arrange a new delivery date with you after the Event Outside Our Control is over. You may cancel the contract if an Event Outside Our Control takes place and you no longer wish us to provide the products. Please see here for details of cancellation.
Other Important Terms
We may transfer our rights and obligations under a contract to another organization, but this will not affect your rights or our obligations under these Terms of Sale.
You may only transfer your rights or your obligations under these Terms of Sale to another person if we agree in writing.
Each of the paragraphs of these Terms of Sale operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
If we fail to insist that you perform any of your obligations under these Terms of Sale, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations.
If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. We will not file a copy of the contract between us.